This Refund Policy applies to all courses and programmes offered by ACAD (Association of Contemporary and Advanced Dentistry LLC). Please read this policy carefully before enrolling.
Cancellations made 7 or more days before the course date are eligible for a full refund, less a 5% payment processing fee. Cancellations made 3 to 6 days before the course date are eligible for a 50% refund, or a 100% credit toward a future ACAD programme of your choice. Cancellations made less than 3 days before the course date or no-shows are not eligible for a refund.
Participants who do not attend and do not notify ACAD at least 48 hours in advance will not be eligible for a refund. If you are unable to attend, please contact us as early as possible so we can explore alternatives such as a credit or transfer to a future date.
Recorded and on-demand courses may be cancelled for a full refund within 48 hours of purchase, provided you have not accessed more than 20% of the course content. Once you have accessed more than 20% of the content, or once 48 hours have passed since purchase — whichever happens first — the purchase becomes non-refundable, as you will have gained substantial access to the course material.
In the event that ACAD cancels a course, all enrolled participants will receive a full refund or the option to transfer their enrolment to an alternative date.
In the event that ACAD cancels a course, all enrolled participants will receive a full refund or the option to transfer their enrolment to an alternative date. If ACAD postpones a course to a new date, your enrolment automatically carries over to the new date — if you're unable to attend, you may request a full refund or transfer to a different programme instead.
To request a refund, please contact us at support@acad-courses.com with your name, course name, and reason for the request. We will respond within 3 to 5 business days.
Approved refunds will be processed within 7 to 10 business days. Refunds will be returned to the original payment method.